Return Policy

Full-priced merchandise with original packaging and tags may be returned for a full refund via the payment method within 30 days of the date of purchase. The merchandise must be returned to:

The Backpackers Shop

5128 Colorado Ave

Sheffield Village, OH 44054

We reserve the right to charge up to a 15% restocking fee for any damaged packaging or missing tags on and returned merchandise. Return labels are available for a flat fee of $10 

Sorry, all kayaks purchases are final sale.

If you receive the wrong item or an item arrives damaged please call us at (440) 934-5345 or email us at orders@backpackersshop.com so we can quickly resolve the issue.